Relteco ID

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Relteco ID Terms of Use

Version 1.2 · Effective October 26, 2026

1. Parties and Subject Matter

These Terms of Use (the "Terms") are entered into between Relteco Teknoloji Sanayi ve Ticaret Limited Şirketi ("Relteco"), having its registered office at Maltepe Mah. Gazi Mustafa Kemal Bulvarı, Tolluoğlu No:71 İç Kapı No:48, Çankaya/Ankara, Türkiye, registered with the Ankara Trade Registry under number 507352, MERSIS number 0734274063100001, and the natural person who creates and uses a Relteco ID account (the "User"), for the purpose of setting out the conditions of use of the Relteco ID service and the mutual rights and obligations of the parties.

These Terms are provided in Turkish and English. In the event of any inconsistency, the Turkish version shall prevail.

2. Definitions

  • Relteco ID: the account and authentication service offered by Relteco at id.relteco.com and through the sign-in screens within the applications, used in common across the applications provided by Relteco;
  • Account: the record created on Relteco ID in the name of the User, accessed by means of a telephone number and identified by a permanent account identifier;
  • Application: each mobile or web-based product provided by Relteco to which the User signs in with Relteco ID;
  • Business Account: a record created by the User within the Account on behalf of a commercial enterprise or a self-employed professional activity, to which team members are added with roles;
  • Verification Code: the single-use code sent by short message (SMS) to the User's telephone number.

3. Formation of the Terms

These Terms are concluded electronically when the User, after verifying their telephone number with a Verification Code, confirms on the sign-up screen, by a separate tick, that they have read and accept these Terms. The date and time of the confirmation, the version of the Terms confirmed, the IP address and the browser information are recorded. The version of these Terms in force is available at all times at id.relteco.com/legal.

4. Account Creation and Conditions of Use

  • Relteco ID does not use passwords. Access to the Account is granted solely by a Verification Code sent to the User's telephone number; the Account is created upon the first verification.
  • The User must be at least thirteen (13) years of age to create an Account. Users under the age of eighteen (18) use the Account with the permission of their parent or guardian. Applications may set a higher age limit under their own terms.
  • The User shall provide a first name, last name and e-mail address that are accurate, up to date and their own. No Account may be created in the name of, or with the details of, another person.
  • Once the Account is created, a verification link is sent to the User's e-mail address. Opening the link is not required to use the Account; however, security notices are sent only to a verified e-mail address.
  • A telephone number may belong to only one Account at any given time.
  • Verification Codes are personal; the User shall under no circumstances share them with third parties. Relteco will never ask the User for a Verification Code through any channel.

5. Telephone Number

  • The telephone number is not the permanent identity of the Account; it is the means of access to the Account. The User may change their telephone number by proving their identity with their current number and with a Verification Code sent to the new number. In that case the Account, the Applications and the Business Accounts remain unchanged, and a notice is sent to the previous number and to the verified e-mail address.
  • As access to the Account depends on the telephone number, control of the telephone number and of the associated SIM card is the responsibility of the User. Should the User close the line, transfer the number to another person or lose control of it, the User shall without delay change the number on the Account or delete the Account.
  • Should the User become aware that the telephone number or SIM card has come into the possession of a third party against their will, the User shall notify Relteco immediately (destek@relteco.com).
  • A number that has been changed becomes free; a subsequent verification with that number creates a new Account.
  • The User may add a second verification method (a passkey, an authenticator application and recovery codes) to the Account in addition to the telephone number. For an Account with a second method, that method is required in addition to the Verification Code when signing in from a device not previously verified with it, when changing the telephone number, when deleting the Account, when transferring business ownership and for sensitive operations requested by Applications. Keeping the recovery codes safe is the responsibility of the User; losing access to the second methods and the recovery codes may make access to the Account difficult. When signing in to an Account without a second method that has not been used for one hundred and eighty (180) days, a code sent to the verified e-mail address is also required in addition to the Verification Code.
  • A User who has lost access to their telephone number may, where the Account has a verified e-mail address, request that the Account be moved to a new number by means of a link sent to the e-mail address and a Verification Code sent to the new number. For security, the Account is moved after seven (7) days and all sessions are terminated; signing in with the previous number during that period cancels the request. The request is notified to the previous number and to the e-mail address. Second verification methods are not affected by the move.

6. Relationship with the Applications

  • Relteco ID is used as a common account in the Applications. The Account becomes linked to an Application the first time the User signs in to it with Relteco ID.
  • Each Application is additionally subject to its own terms of use, privacy notice and, where applicable, agreements on paid services. These Terms govern matters relating to the Account; the Application-specific agreements govern the services offered in the respective Application.
  • Content, transactions and records created in an Application belong to that Application and are processed, retained and deleted in accordance with that Application's own terms.
  • Permissions within an Application are determined by that Application; Relteco ID only conveys the User's identity and role in Business Accounts to the Application.

7. Business Accounts

  • To open a Business Account, the User must be at least eighteen (18) years of age and have full legal capacity. The User who opens a Business Account represents and warrants that they are authorised to represent the enterprise concerned and to register its details on Relteco ID.
  • The trade name, type, tax office, tax identification number, MERSIS number (if any), address and invoicing e-mail address of the enterprise shall be provided accurately and kept up to date. The tax identification number and the type of enterprise cannot be changed afterwards; a different tax identification number is registered as a different enterprise. A tax identification number may belong to only one open Business Account at any given time.
  • Each Business Account has a single owner. Team members are added with one of the roles of owner, administrator, accountant or staff. The permissions of each role are shown on id.relteco.com. No one may change their own role; the owner may not leave a Business Account without first transferring ownership to another team member.
  • Invitations to the team are sent to the telephone number of the invitee and remain valid for seven (7) days. The inviting User warrants that they are entitled to share the invitee's telephone number for this purpose and that the invitation is based on a business relationship with that person. An invitation may only be accepted by the person who signs in to Relteco ID with the telephone number concerned.
  • A transfer of ownership begins with the owner, after a new verification, offering ownership to a team member. The offer remains valid for seven (7) days and may be withdrawn by the owner. The team member to whom it is made becomes the owner of the Business Account when they accept the offer, after a new verification and upon accepting the Business Account Terms on behalf of the Business; the transferring owner remains in the team as an administrator. Ownership does not change until the offer is accepted.
  • Relteco may suspend or close a Business Account where there is reasonable suspicion that its details are untrue, that it was opened by unauthorised persons or that it is used for unlawful purposes, or where requested by competent authorities.

8. Prohibited Use

The User agrees to use Relteco ID in compliance with applicable legislation and these Terms. In particular, the following acts are prohibited:

  • creating or using an Account or Business Account with another person's telephone number, identity or business details;
  • misusing the sending of Verification Codes, creating accounts in bulk by automated means or triggering code deliveries;
  • any attempt to impair the security, integrity or availability of Relteco ID, or to circumvent its security measures;
  • using the invitation feature to send unsolicited messages to persons with whom the User has no relationship;
  • using Relteco ID for any unlawful purpose.

9. Scope and Price of the Service

Relteco ID is provided free of charge. Paid services offered in the Applications are subject to the respective Application's own agreements. Relteco may change the scope, features and technical infrastructure of Relteco ID for the purposes of development, security or regulatory compliance.

10. Deletion of the Account

10.1. Deletion of the Relteco ID Account. The User may delete the Account at any time on id.relteco.com or from the settings of the Applications. The deletion proceeds as follows:

  • The User is asked to prove their identity with a new Verification Code.
  • The Applications linked to the Account are listed, and each Application is asked whether there is any impediment to the deletion of the Account. Where an Application reports an impediment, such as a balance or an unfinished transaction belonging to the User, or does not respond, the deletion cannot be initiated until the impediment is removed. The deletion likewise cannot be initiated while the User owns a Business Account with a team, until ownership has been transferred to a team member.
  • With the User's confirmation, the Account is marked for deletion, all sessions on all devices and Applications are terminated, and pending invitations sent from Business Accounts owned by the User are withdrawn. A waiting period of thirty (30) days begins on that date. The User may cancel the deletion request by signing in with the same telephone number within this period; unless cancelled, the Account cannot be signed in to.
  • At the end of the waiting period the linked Applications are asked again whether there is any impediment to the deletion. Where an Application then reports an impediment, the deletion is postponed and retried every day until the impediment is removed, and the User is informed of the postponement by SMS to their telephone number and by email to their verified email address; where an Application does not respond, the deletion is postponed without notice.
  • Where there is no impediment, the Account is permanently deleted. Business Accounts run by the User alone are closed, the User is removed from the other Business Accounts of which they are a member, and pending invitations sent to their telephone number are withdrawn. Where a team member has joined a Business Account owned by the User during the waiting period, ownership passes to the longest-standing administrator; if there is none, the Business Account is suspended until Relteco is contacted regarding its ownership or closure.
  • Each linked Application is notified that the Account has been deleted. Each Application deletes or anonymises the User's data in accordance with its own terms and statutory retention obligations.

10.2. Deletion of the account in a single Application. The User may delete only their account in an Application from that Application's settings. In that case the Application deletes its own data in accordance with its own terms; Relteco ID terminates that Application's sessions and removes the Application from the Applications linked to the Account. The Relteco ID Account and the other Applications are not affected.

11. Suspension and Termination

Relteco may temporarily suspend the Account, or terminate these Terms and close the Account, where the User acts in breach of these Terms or applicable legislation, where there is reasonable suspicion that the Account is being used in a manner infringing the rights of third parties, where the security of the Account is at risk, or where requested by competent authorities. The User may terminate these Terms at any time by deleting the Account pursuant to Section 10.

12. Intellectual Property

All intellectual and industrial property rights in the software, design, trademarks, logos and all other elements of Relteco ID belong to Relteco. These Terms do not grant the User any assignment of rights or licence other than the right to use Relteco ID for its intended purpose.

13. Liability

  • Relteco takes reasonable technical and organisational measures to provide Relteco ID in an uninterrupted and secure manner. Relteco shall not be at fault for interruptions and delays arising from maintenance, updates, force majeure, or infrastructure and communication services beyond Relteco's control (including late delivery or non-delivery of a Verification Code caused by a mobile operator).
  • Relteco shall not be liable for damage arising from access to the Account resulting from the User sharing a Verification Code with third parties, losing control of their telephone number or SIM card, or failing to comply with their obligations under Section 5.
  • Liability for the services provided by the Applications is governed by the agreements of the respective Application.
  • Nothing in this Section limits Relteco's liability for wilful misconduct or gross negligence, nor any rights arising from mandatory rules of law, in particular Law No. 6502 on Consumer Protection.

14. Personal Data

Information on the processing of personal data is set out in the Privacy Notice prepared under Law No. 6698 on the Protection of Personal Data and in the Privacy Policy; information on cookies is set out in the Cookie Policy.

15. Notices

Notices relating to the Account are given by short message to the User's registered telephone number or by e-mail to the verified e-mail address. The User shall keep their contact details up to date. Notices to Relteco shall be sent to destek@relteco.com or relteco@hs01.kep.tr.

16. Amendments

Relteco may update these Terms due to changes in legislation, changes to the service or security requirements. Updated Terms are published at id.relteco.com/legal with a new version number and effective date; material changes to the detriment of the User are notified to the User before they take effect. The User's right to delete the Account if they do not accept the changes is reserved.

17. Evidence

In any dispute between the parties, Relteco's electronic records and system logs shall constitute evidence within the meaning of Article 193 of Code of Civil Procedure No. 6100, without prejudice to mandatory provisions of law.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. For Users acting as consumers, the Consumer Arbitration Committees shall have jurisdiction over disputes within the monetary limits set under Law No. 6502 and related legislation, and the Consumer Courts over disputes exceeding those limits. For Users acting for commercial or professional purposes, the Courts and Enforcement Offices of Ankara shall have jurisdiction.

19. Contact

Relteco Teknoloji Sanayi ve Ticaret Limited Şirketi · Maltepe Mah. Gazi Mustafa Kemal Bulvarı, Tolluoğlu No:71 İç Kapı No:48, Çankaya/Ankara, Türkiye · MERSIS 0734274063100001 · Maltepe Tax Office 7342740631 · Tel: +90 312 232 14 81 · E-mail: destek@relteco.com · Registered e-mail (KEP): relteco@hs01.kep.tr